Mérito solution requirements

For a great experience, please consider the following requirements and context:


  • To use Mérito Manager, users need Windows 10 or later;
  • To use the APP (front end), users must have a mobile phone with internet access and Android operating system 5.0 or later and/or iOS version 10.0 or later (requirements may change as the Mérito solution makes new features available);
  • Mérito integrates with several widely used third-party platforms to make it easier to use and quickly provide content:
  • The Azure Active Directory (AAD) service must be used to authenticate users;
  • If your organization does not have Azure Active Directory, we can provide it through the LiveCloud platform (request a quote) or via ADD Free at no cost. Certain requirements and circumstances should be considered if you choose this option. Learn more about Azure;
  • To share/publish videos on Mérito, the organization must have a Vimeo (PRO) or YouTube account. Note: private YouTube videos do not sync with Mérito;
  • To publish news and job openings synchronized with websites, Twitter, or Facebook, you must have and provide an RSS feed;
  • To visually brand the APP with the contracting organization’s identity, images must be provided in JPEG or PNG format in Mérito Manager.
  • At https://www.gotobiz.com.br/termo-de-protecao-de-dados, you’ll find the minimum data protection requirements we currently follow, in accordance with Brazil’s LGPD (General Data Protection Law);
  • Please also note that each Mérito subscription includes, as standard, one (1) Administrator user (with access to the Manager environment) and the number of APP (iOS, Android) users specified in the order/commercial proposal (baseline). The organization may add users at any time, both administrators and APP users. At the end of each subscription month, we will verify the number of unique users who were active in the solution during the period, both in Manager and in the APP. (Even if a unique user or administrator is deactivated in the solution during the month, they will still be counted against the established baseline, and we will charge the difference on the 1st of the month following their use.) This flexibility only allows for an increase, since the initial baseline values are based on a combination of time, quantity and access, and therefore cannot be reduced.

Mérito features

  • The Mérito Startup Pack includes up to 8 hours of basic usage and operations training, including a standard user scorecard template.
  • Includes support for the solution with 5x8 coverage and a 2-hour SLA for response initiation, limited to 5 tickets/month.
  • End-user support is not included. GotoBiz may offer functional support to all users as an add-on.
  • Optionally, the client may engage us to operate and maintain the platform, including the design and development of internal and external campaigns.
  • Mérito can integrate with ERPs (additional service), import data from files or Azure Active Directory, or support manual entry.
  • The Mérito administrative environment (Manager) provides accurate data that generates insights for your organization.